Privacy Policy for LASZLO PROPERTY SERVICES LTD

At LASZLO PROPERTY SERVICES LTD, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website laszlopropertyservicesltd.co.uk and use our services. We value the trust you place in us and take our responsibility to protect your data seriously.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the website, or otherwise when you contact us. This may include:

• Contact Data: Name, email address, phone number, physical address, and any other similar information you provide when filling out forms or requesting estimates.
• Communications: Records of emails, messages, or phone conversations sent to us, including any attachments or supporting documentation you share.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, including pages visited, time spent, click-through activity, and referral sources.
• Project Information: Details about your property, service requirements, and any other information necessary for us to provide property maintenance, repair, or improvement services.

2. How We Use Your Information

We use the information we collect or receive for the following purposes:

• To provide, operate, and maintain our services, including scheduling property inspections, carrying out maintenance work, and completing repair or refurbishment projects.
• To communicate with you, respond to your inquiries, provide customer support, and send service-related notifications or updates.
• To send administrative information, such as service updates, appointment confirmations, changes to our policies, or other important notices.
• To monitor and analyze usage patterns and trends to improve our website functionality, user experience, and service offerings.
• To protect our website, services, and clients from fraudulent activity, security threats, or unauthorized access.
• To comply with legal obligations, including record-keeping requirements, tax reporting, and responding to lawful requests from public authorities.
• To develop new services, conduct research, and generate anonymized statistical data about our client base and service performance.

3. Legal Basis for Processing (For UK and EEA Users)

If you are located in the United Kingdom or the European Economic Area, we process your personal information under the following lawful bases:

• Contractual Necessity: Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, marketing, fraud prevention, and maintaining website security.
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations.
• Consent: In certain circumstances, we may ask for your explicit consent to process your data, which you may withdraw at any time.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data in limited circumstances, such as:

• Service Providers: With trusted third-party vendors, contractors, and service providers who assist us in operating our website, managing bookings, processing payments, or delivering our property services, provided they agree to maintain strict confidentiality.
• Legal Requirements: To comply with legal obligations, respond to lawful requests from public authorities, or enforce our terms and conditions.
• Business Protection: To protect our rights, privacy, safety, or property, or that of our users, clients, or others, including fraud prevention and risk management.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or legal compliance purposes). Specifically:

• Contact and project information is typically retained for up to 7 years following the completion of services to address any potential disputes or warranty claims.
• Website usage data is retained for up to 26 months to analyze trends and improve user experience.
• Communication records are retained for up to 3 years for customer service and quality assurance purposes.

6. Security of Your Information

We implement appropriate technical and organizational security measures to protect the security of any personal information we process, including encryption where feasible, access controls, regular security assessments, and staff training on data protection. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. You acknowledge that you provide your information at your own risk.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal information under certain circumstances.
• Right to Restrict Processing: Request limitation of how we use your data.
• Right to Data Portability: Request transfer of your data to another organization.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Withdraw Consent: Withdraw previously given consent at any time.

If you wish to exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where visitors are coming from. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

9. Third-Party Links

Our website may contain links to third-party websites, plug-ins, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information from our records. If you believe we might have any information from a child, please contact us immediately.

11. International Data Transfers

We are based in the United Kingdom and process your information primarily within the UK. However, some of our service providers may be located outside the UK or EEA. When we transfer your personal information internationally, we take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Material changes will be notified to you by email (where possible) or by means of a prominent notice on our website prior to the change becoming effective.

13. Contact Us

If you have questions, comments, or concerns about this Privacy Policy, our data handling practices, or wish to exercise your privacy rights, you may contact us at:

LASZLO PROPERTY SERVICES LTD
Address: 171 Cromwell Road, Hounslow, TW3 3QW, United Kingdom
Phone: 07398281130
Email: laszlopropertyservicesltd@yahoo.com
Website: laszlopropertyservicesltd.co.uk